9am - 6pm
9am - 6pm
9am - 6pm
9am - 6pm
9am - 6pm
Frequently Asked Questions
How does the consultation process work?
You may reach out to us via the "Schedule an Appointment" form or via email at firstname.lastname@example.org. When requesting an appointment, kindly provide a brief explanation of the matter you require assistance with and indicate the partner you would like to consult with (if any). Upon receiving your request, we will contact you either via email or WhatsApp to make suitable arrangements.
Is there a consultation fee?
We offer a complimentary 30-minute consultation to all clients, irrespective of the nature of your matter. If, after reviewing the preliminary information and documents, we anticipate that the consultation will likely exceed 30 minutes, we will notify you and provide our hourly rates for your consideration and confirmation if you wish to proceed with a consultation. Our hourly consultation fee may vary depending on the nature of your matter and the amount of information and documents that need to be reviewed prior to the consultation. We will provide you with our hourly consultation rates in advance for your consideration and confirmation if you choose to proceed with the consultation.
When is the consultation fee payable?
The consultation fee must be paid at the time the appointment is confirmed. The consultation fee is non-refundable. However, you may reschedule your consultation within 3 months from the date your appointment is confirmed without incurring an additional fee.
What is the process of engaging your firm for my matter?
Upon receiving your contact, we will propose a consultation to better understand your legal concerns. We will provide our consultation fee in our email for your consideration.
Once the appointment is confirmed, we will request relevant information and documents that would assist us in the consultation. We will also require payment of the consultation fee and reserve a slot in our partner's/associate's calendar.
A receipt for the consultation fee will be issued and sent to you.
At the end of the consultation, you may decide whether to engage our firm or not. If you choose to engage us, we will send you our Engagement Letter and Warrant to Act (for dispute resolution matters) for your review and signing to confirm our engagement.
Upon engagement, we will request the quoted fees to be deposited into our firm's Client Account.
How do you charge for your services? Do you accept alternative payment arrangements?
Our firm offers transparent and competitive fee structures. We charge based on an hourly rate or fixed fee, which may vary depending on the nature and complexity of your case. We also provide alternative fee arrangements in specific situations. Detailed invoices will be provided to you, outlining the services rendered and associated costs.
How do I stay updated on the progress of my case?
We understand the importance of keeping you informed about the progress of your matter. We maintain open lines of communication and will provide regular updates on the status of your case through email, phone calls, or meetings, depending on your preferences. Additionally, our dedicated team is available to address any questions or concerns you may have throughout the duration of your case.
Can I get updates on my case outside of office hours?
We typically address all inquiries and requests during office hours to uphold a healthy work-life balance for our lawyers, enabling them to work efficiently and effectively on your case. Nonetheless, we recognise that clients may have urgent questions or require updates beyond our regular office hours. In such situations, we will endeavor to accommodate your need for updates outside of office hours. Our firm is committed to maintaining accessible communication channels, and we provide contact information for emergencies or time-sensitive matters.
What documents or information should I bring to the initial consultation?
It is helpful to bring any relevant documents, contracts, correspondence, or evidence related to your case to the initial consultation. This will enable us to better understand your situation and provide accurate advice tailored to your circumstances.
+60 16 608 7616
Level 1 Vipod KLCC,
6 Jalan Kia Peng
50450 Wilayah Persekutuan Kuala Lumpur
LET'S WORK TOGETHER.